Refund policy
At Kindred Paws, every hamper is lovingly prepared and packed with care. We want you and your furry companions to be delighted with your purchase.
If something isn’t quite right, we’re here to help.
Returns & Cancellations
If you change your mind about your purchase, you generally have 14 days from the day you receive your order to notify us that you wish to cancel.
You then have a further 14 days to return eligible items.
To qualify for a return, products should be returned in their original condition, with any packaging intact where possible.
You may inspect items as you would in a shop, but excessive handling may result in a deduction from your refund.
Dog Treats & Chews
For the safety and wellbeing of our furry customers, certain products may not be eligible for return.
● Sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned once unsealed.
● Products that are liable to deteriorate or expire rapidly may be exempt from the usual cancellation rights.
● Unopened treats and chews that are not otherwise exempt may be returned within the applicable cancellation period.
These exclusions do not affect your statutory rights if a product is faulty, damaged or not as described.
Gift Hampers & Toys
Our gift hampers are carefully assembled with love.
Eligible hampers and toys can be returned within the cancellation period.
Where a hamper contains products that are legally exempt from cancellation, we will explain how this affects your return.
Personalised products made to your specifications may be exempt from change-of-mind cancellations.
Damaged, Faulty or Incorrect Items
We carefully inspect and package every order before dispatch.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Email: kindredpawsgifts@gmail.com
Where possible, please include your order number, a description of the issue and photographs.
We will work with you to arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights.
Refunds
Once your return has been received, we will process your refund in accordance with applicable consumer law.
For eligible cancellations, refunds will include the original standard delivery charge, where applicable. Any additional cost for premium delivery is not normally refundable.
Refunds will be made to your original payment method, generally within 14 days of receiving the returned goods or evidence that they have been sent back.
Return Postage
For change-of-mind returns, customers are responsible for return postage costs, provided this was explained before purchase.
Where an item is faulty, damaged or incorrect, Kindred Paws will cover reasonable return postage costs where required by law.
Please contact us before returning any items so we can provide return instructions.
Contact Us
If you have any questions about your order or our returns policy, please get in touch.
Kindred Paws
Email: kindredpawsgifts@gmail.com
Website: www.kindredpawsgifts.co.uk
From our paws to yours. 🐾
Your Statutory Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.